Privacy Policy

1. Consent to Receive SMS Messages

By providing your mobile phone number to Oxbow Aquatic Services, you expressly consent to receive SMS (text) messages from us. These messages may include, but are not limited to:

Appointment confirmations and reminders
Service updates
Account notifications
Promotional or marketing messages
Other business-related communications

Your consent to receive SMS messages is not a condition of purchasing goods or services unless otherwise stated.

2. Message Frequency

Message frequency will vary depending on your interactions with us. You may receive SMS messages based on your appointments, service activity, transactions, or specific requests.

The number of messages you receive will depend on your level of engagement and the nature of the services you use.

3. Opt-Out Instructions

You may opt out of receiving SMS messages from us at any time.

To stop receiving messages, reply: STOP

After you send the STOP message, you will receive a confirmation message and will no longer receive SMS messages from us unless you opt in again.

4. Help Instructions

If you need assistance, reply: HELP

You may also contact us directly at: info@oxbowaquatic.com or (250) 661-1806.

5. Message and Data Rates

Message and data rates may apply according to your mobile carrier's plan.

Charges are billed by and payable to your mobile service provider.

6. Protection of Personal Information

We are committed to protecting your personal information in accordance with the Personal Information Protection Act (PIPA) of British Columbia and applicable Canadian privacy laws.

We will:

Collect only the information necessary to provide SMS communications
Use your information solely for business-related communications
Maintain reasonable safeguards to protect your personal information

7. No Third-Party Marketing Sharing

We do not sell, rent, or share your mobile number or personal information with third parties for marketing purposes.

Your personal information will not be shared with third parties except as required by law or as necessary to provide our services (e.g., SMS delivery service providers under confidentiality obligations).

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Information

If you have questions about this Privacy Policy or our SMS practices, please contact:

Oxbow Aquatic Services — info@oxbowaquatic.com — (250) 661-1806